Enter your preferred email address – this is what you'll use to log in and where we’ll send updates about your account.
Prefer a faster sign-up? Click Sign up with Google to link your Gmail instead.
You’ll be asked to:
Accept our Terms & Conditions and Privacy Policy
Choose whether you’d like to receive updates from us
Create a strong, memorable password (if signing up with email)
Next, you’ll verify your email with a one-time password (OTP) – just to make sure everything works.
Didn’t get the OTP? Try:
Clicking Resend
Checking your email spelling
Looking in your spam/junk folders
Using a different email address
Your Details & Journey
Now we’ll ask for a few personal details to help tailor your care. Don’t worry – if you make a mistake or something changes, you can update it later.
Here’s what we’ll ask:
Your preferred name (this doesn’t have to match your legal name)
Your journey type so we can support you in the right way
Your legal name (only if needed for service purposes)
Your date of birth, phone number, and address (for billing and postal needs)
Need a hand with any of this? Here’s a guide to help.
When you're ready, click Continue.
A Bit About Your Health
We’ll ask some basic questions about your medical history – just to make sure any treatments we recommend are safe for you.
If anything you select requires extra care, we may ask you to chat with one of our experts before finishing setup. If not, just choose None of these and hit Continue.
Shaping Your Journey
Next, we’ll learn a bit more about:
How quickly you’d like to progress
Whether you’re already taking gender-affirming meds
Whether you’d like to choose your own treatment or have us create a plan for you
Based on this, we’ll help build your personalised treatment plan that works for your goals and comfort level.
Prescription Preferences
Once your treatment plan is set, you’ll choose how you want to receive your medication:
Smartway
£5/month
Smartway will contact you the next working day.Clynxx
£5/month
You'll receive your electronic prescription the next working day.Paper prescription
£12/month
Your paper prescription will be posted to you and should arrive within 2 weeks.Your doctor prescribes for you (free)
These are the same providers we worked with before. The options are billed monthly to help spread the cost over three months leading up to your next prescription.
Click the ⓘ icons to learn about each option. After selecting your preference, you’ll see a breakdown of costs, including:
Monthly subscription fees
A one-time setup fee
Any optional extras like assessments or additional meds
Enter your payment details to complete setup. If you don’t see a Payment Success! screen, check this guide.
Finishing Up
You’re nearly there – just a couple more steps:
Verify your ID (for legal compliance) – here’s how.
Complete the Consent Check-In
You can choose a free automated check or book a chat with one of our experts.
That’s it – you’re in!
Welcome to the GenderGP Hub, where you can manage your account, explore your treatment plan, and access everything you need for your journey.
Want a walkthrough? Check out our Hub Tour guide.