What is your policy regarding payments and refunds?
GenderGP Finance (finance@gendergp.com) is the best point of contact for matters relating to payments.
Moreover, our policy differs for different services:
- Subscription: You can cancel your subscription anytime. However, we DO NOT refund you for that.
- Appointments: You MUST cancel a scheduled appointment 48 hours in advance to be eligible for a FULL REFUND. Since your appointment is with an independent provider (outside of GenderGP), you’ll need to request your refund through the provider in question.
- Set-up: We start rendering set-up services immediately after you submit your form. Therefore, we DO NOT offer a refund once you’ve received access to our services.
In any case, feel free to drop us an email at finance@gendergp.com with the details of your situation and we’ll get back to you ASAP.
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What to Do if You Have a Question or Need to Talk to Someone at GenderGP?
Search Knowledge Base First We strive to share the most up-to-date information via our well-structured, comprehensive, and searchable Knowledge Base. Our FAQs section is highly detailed and updated regularly. It is free and available 24/7. So, we ...
Can I pay the Set Up Fee in installments?
We don't currently offer the option to pay your Set Up Fee in instalments. You can read more on our pricing policy.
How do I cancel my GenderGP subscription?
We're sorry to see you go! Our payments are powered by Stripe. You can view and manage your billing via your Stripe Customer Portal. There, you'll find an option to cancel your subscription.
How can I update my payment details, set up, or reinstate my GenderGP subscription?
We use Stripe to power our payments. You can manage your billing and view payments using your Stripe customer portal. Through the Stripe portal, you can manage your subscription, and cancel, update, or modify your payment information (i.e. card ...
Does the NHS or UK health insurance providers cover the cost of GenderGP services?
No, the NHS doesn't fund GenderGP services. Some private insurance providers may cover the cost of our services. However, it’s important to check with your provider for specifics about your policy.