I have changed my mind and would like a refund of my set-up fee. What should I do?
Unfortunately, once you have paid for and received access to our services, we can't offer a refund.
As soon as you submit your Treatment Recommendation request form, at the beginning of your enrolment, we begin to work on your case. The system also immediately generates your Treatment Recommendation, which is ready to be sent to you once your enrolment is complete.
Since services are rendered immediately after completion of your form, work is performed immediately and is subject to payment.
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Can I pay the Set Up Fee in installments?
We don't currently offer the option to pay your Set Up Fee in instalments. You can read more on our pricing policy.
Do I need to pay my set-up fee again if I am a returning GenderGP member?
No, there's no need to pay your set-up fee again if you're returning to our services. Please ensure your subscription is active and set up in the same email address as that which is attached to your payment method. If your old GenderGP account is set ...
What is your policy regarding payments and refunds?
GenderGP Finance (finance@gendergp.com) is the best point of contact for matters relating to payments. Moreover, our policy differs for different services: Subscription: You can cancel your subscription anytime. However, we DO NOT refund you for ...
I paid for a paper prescription. I'd like an electronic prescription token instead. What should I do?
To request an alternative prescription format, please submit a new Treatment Recommendation request. Ask, again, for a referral to an independent prescriber and, this time, select the electronic token option. You will need to make payment for the ...
Medication prices are too high, so I'd like to use another prescription at a different pharmacy. What should I do?
To request a new prescription, please submit a new Treatment Recommendation request. Ask for a referral to an independent prescriber and select either a Clynxx electronic prescription token or a paper prescription from the form. You can use these at ...