Introduction

We strive to offer convenient and accessible online consultations with our listed specialists. To ensure clarity and a smooth experience for our clients, we have outlined our payment and refund terms for online appointments. Understanding these policies will help you navigate our services with ease.

Scheduling

You can schedule your appointment here

Payment Terms

• Advance Payment Requirement: For all online consultations, we require payments to be made at the time of booking. We accept a range of payment methods, including credit/debit cards and online payment systems, to facilitate this process.
• Insurance Coverage: We advise you to check with your insurance provider regarding coverage for telehealth services. Depending on your policy, we may direct bill the insurer or require you to seek reimbursement after paying upfront.
• Consultation Fees: The cost of appointments varies based on the specialist’s expertise, the duration of the consultation, and the nature of the medical issue. We ensure transparency in our pricing, and all fees are communicated before booking.
• Service Inclusions: Our fee covers the consultation itself. Any additional services such as prescriptions, diagnostic tests, or letters may incur extra charges.

Refund Policy

• Cancellations and Modifications: Our policy states that cancellations or modifications to appointments must be made at least 48 hours in advance to be eligible for a full refund. This allows us to manage our specialists’ schedules efficiently.
• Missed Appointments: If you miss an appointment without prior notification, a refund is not possible. We encourage our clients to inform us in advance if they cannot make their scheduled time.
• Technical Difficulties: In the event of technical issues on our end preventing the consultation, we offer the choice of rescheduling or a full refund. If technical problems occur on the member’s side, we handle these situations on a case-by-case basis but ask you to make sure your tech is working prior to the appointment.
• Satisfaction Guarantee: While we aim for the highest satisfaction in our services, if you are not satisfied with your consultation, please reach out to us.
• Refund Processing: Please note that refund processing can take some time. We aim to complete all refunds promptly, and the funds should be credited back to your original mode of payment.

Conclusion

We are committed to providing a transparent and fair experience for all our members. If you have questions or need further information about our payment and refund policies, please feel free to contact our support team. We are here to assist you every step of the way.