I want a refund for my GenderGP subscription. What can I do?

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• How do I cancel my GenderGP subscription?

  We're sorry to see you go! Our payments are powered by Stripe. You can view and manage your billing via your Stripe Customer Portal. There, you'll find an option to cancel your subscription.

• What does the GenderGP monthly subscription include?

  Your monthly subscription fee gives you access to our algorithm, which you can use to create your personalised Treatment Recommendations on an ongoing basis. It also gives you access to a wealth of information about gender-affirming healthcare, ...

• How can I update my payment details, set up, or reinstate my GenderGP subscription?

  We use Stripe to power our payments. You can manage your billing and view payments using your Stripe customer portal. Through the Stripe portal, you can manage your subscription, and cancel, update, or modify your payment information (i.e. card ...

• What do I do if my GenderGP subscription is under my old name or email address?

  If the email attached to your payment method is now different than the one you used for your GenderGP account, we won't be able to locate you in our member database. Please update your subscription details through the Stripe portal to make sure ...

• What if I want to preserve my fertility?

  Taking hormones can affect your fertility, especially while you take them and maybe even if you stop them later. Many people do go on to parent biological children after stopping hormones, even temporarily. However, if you do wish to preserve your ...