Lost access to email address
The email address associated with your Hub account is the one you use to log in and the one we use to send account-related emails. If you've lost access to your email, we suggest contacting your email service provider to try to regain access.
Common email services:
Forgotten email address
If you can't remember the email address linked to your Hub account, you will need try to remember this yourself. When trying to determine the login email, we recommend the following:
- Checking your email accounts for emails from GenderGP.
- Trying to log in using any emails you've previously used over the past few years.
In some situations, you may be receiving emails from GenderGP to an account, but this email doesn't work when you try to sign in. In these cases, consider the following:
1. You may have used 'plus addressing' when setting up your Hub account – for example, Google considers 'membername+1@gmail.com' to be the same as 'membername@gmail.com'.
2. You may have placed full stops in the login name - for example Google considers 'member.name@gmail.com' to be the same as 'membername@gmail.com'.
3. You may have used a different domain for the same provider - for example, Google considers 'membername@googlemail.com' to be the same as 'membername@gmail.com'
Payment email address
If you know your login email address and only want to change your payment email address, you can do this here.
Still stuck?
If you're still stuck, can't access or remember your email address and can't log in, please contact us via the chatbot in the bottom right of the page.