If your subscription is active, make sure you provide the correct email address associated with your subscription. Double check this is the email address where you’re receiving your payment receipts.
If you used Apple Pay or someone else’s debit card, the email address associated with that payment method may be different than the one you commonly use.
If you don’t provide the correct email address, the system won’t be able to locate your subscription.
For more help, contact us via finance@gendergp.com or use the chatbot in the bottom right of the GenderGP page.