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Home » FAQs and General Help

FAQs and General Help

Altering Your Medication

How do I get an increase in my medication?

Booking Sessions

Counselling Sessions

General Session Information

Injection Training Session

Surgery Referral Session

Counselling Sessions

Will we need counselling?

I don’t need or want counselling. Is it obligatory?

Does online counselling work?

General Session Information

How do I book my Information Gathering Session (IGS)?

What is the process for scheduling a consultation with GenderGP?

Injection Training Session

I couldn’t complete my Injection Training Session. What should I do?

How do I get my Injection Training Session?

Surgery Referral Session

Everything You Should Know About the Surgery Referral Letter

Everything You Should Know About the Surgery Referral Session

How do I prepare for a surgery referral session? What happens in a surgery referral session?

Country FAQs

Australia

Denmark

Finland

Ireland

Norway FAQs

Sweden FAQs

UK FAQs

USA

Australia

What alternatives do I have for getting a prescription in Australia?

Denmark

Do pharmacies in Denmark accept electronic prescriptions?

Finland

What has changed about prescriptions in Finland?

What is the problem with obtaining testosterone in Finland?

I am having issues receiving my feminising medication, or getting my paper prescription filled in Finland. What can I do?

Ireland

Understanding Prescription Acceptance in Irish Pharmacies

My pharmacist said electronic prescriptions aren’t accepted in Ireland.

I live in Ireland. Is it possible to get a prescription through GenderGP that lasts 12 months?

Norway FAQs

Are electronic prescriptions accepted in Norwegian pharmacies?

What documentation will I need in order for me to bring my medication across the border into Norway?

Is it legal to cross the border into Norway with medication?

Accessing a testosterone prescription in Norway involves several steps, given the country’s specific healthcare and pharmaceutical regulations:

I am prescribed testosterone. How is it best for me to have my medication dispensed in Norway?

Are paper prescriptions accepted in Norwegian pharmacies?

Can people in Norway now access care support from GenderGP?

Sweden FAQs

Can I get feminising treatment in Sweden?

Can I dispense my testosterone prescription in Sweden?

UK FAQs

If I live outside the UK, how can I use your services?

Does the NHS or UK health insurance providers cover the cost of GenderGP services?

Are estrogen injections available in the UK?

Dispensing Prescriptions from EU EEA Prescribers in the UK

What is a UK drug formulary and why won’t my doctor prescribe?

Does my surgery referral letter need to be signed by a UK professional?

What are the legal requirements for the UK Passport Office to accept a gender marker change letter?

USA

What alternatives do I have for getting a prescription in the United States?

Can I use your electronic prescriptions in the United States / USA?

Deciding On Medication and Preparing For Transition FAQs

What should I do if I don’t know which medication to choose?

When will things get easier?

Why do transgender (trans) people self-medicate?

I want to stop self-medicating. What should I do?

How can I take things slowly?

How can I go really quickly?

What if I am overweight or obese or have a high BMI?

What assessments do I need?

What about hormones?

Risks and Rewards of Self-Medication in Gender-Affirming Care

GenderGP Services FAQs

Counseling and Support FAQs

My query wasn’t answered in my Quick Chat Session. What should I do?

I had an issue with my session/session provider. What should I do?

What is different about GenderGP’s counselling providers?

What happens if my query during a Quick Chat, Live Chat, or consultation requires escalation to the development team?

What if I want to book a counselling session?

Getting Your Medication

Blood Testing FAQs

Dispensing At Pharmacy

Paper Prescriptions

Prescriptions

Transition Pack

Understanding Electronic Prescriptions

Blood Testing FAQs

How often should I have blood tests while using testosterone gel?

What happens if I forget to apply the gel one day? Should I still take the blood test?

What should I do if my lab results are not showing up in my account?

Why did I receive an email saying my blood test results were unreadable?

Why do I need to have my blood tested?

Why is periodic monitoring of potassium levels required with spironolactone, and how do different methods of blood collection and centrifugation affect the results?

Why should I have my blood test before applying the gel?

What if I have blood test results to share with you but don’t need a prescription?

What else should I know before a blood test?

Plasma Versus Serum Blood Tests

Dispensing At Pharmacy

What should I do if I encounter problems with the dispensing of my electronic prescription?

What should I do if my pharmacy suggests a different brand or substitution?

Why is my pharmacy asking for an FP10?

How do I know if my prescription has been sent to the pharmacy?

My pharmacy refuses to dispense. What do I do?

How can I find a list of pharmacies approved by GenderGP?

Medication prices are too high, so I’d like to use another prescription at a different pharmacy. What should I do?

What is cross-border dispensing?

What do I do if Smartway doesn’t deliver to my location?

Dispensing Quantities and the Realities of Electronic Prescriptions

Paper Prescriptions

Paper Prescriptions: Ordering, Shipping, Delivery, and Usage

My paper prescription has been lost, stolen, or damaged. What should I do?

What happens if my paper prescription doesn’t arrive? What should I do?

Can I get a paper prescription?

How long will I have to wait to receive my paper prescription?

Does the paper prescription include my civil registration number?

For how long is my paper prescription valid?

How do paper prescriptions work?

Where will you deliver my paper prescription?

Prescriptions

What is the process for getting a hormone replacement therapy (HRT) prescription?

What should I do if my prescription medication is lost or stolen?

What should I do if the medication brand recommended to me is not available in my country?

What name will appear on my prescription?

Why can’t GenderGP know which brands are available in my country?

Why can’t I order more than what is written on the prescription?

Why did I get an email saying my prescription is cancelled?

Why do medication brands differ between countries?

Why does the form reject my application and tell me I need to enroll?

Will I need to pay for the medication at the pharmacy?

Transition Pack

Why don’t GPs treat transgender (trans) people?

Will I be penalised by NHS if I get private care with GenderGP?

Will I be referred to Social Services if I access private care?

Will the NHS refuse to see us if I access private care?

Consent, Decision-Making, Prescribing, Dispensing, and Medication Management: Exploring Your Options

Gender-Affirming Medication – Guidelines and Evidence

What if I need a specific treatment, medication, or investigation?

Is it currently legal for a GP to decline to help a transgender (trans) person?

Sharing Information with your Doctor

What if a doctor wants my GenderGP doctor’s name & GMC info?

Understanding Electronic Prescriptions

Will my personal information be safe with electronic prescriptions?

Why won’t my Clynxx login work?

Will all pharmacies accept electronic FreeRx prescriptions?

How do the three entities work together?

Navigating the Dispensing of Electronic Prescriptions

What’s an electronic FreeRX prescription and how do I use it?

Smartway Pharmacy

My pharmacist said they can’t dispense an electronic prescription for a Schedule 4 Controlled Drug (i.e. testosterone). What can I do?

My Clynxx electronic token was opened by the pharmacist. It shows as dispensed, but they didn’t give me my medication. What should I do?

I paid for a paper prescription. I’d like an electronic prescription token instead. What should I do?

Hormones Blockers and Safety

Periods Bleeding Testosterone Therapy

Menstruation and Periods in Transmasculine Individuals

Bleeding After an Injection

What does it mean if my bleeding persists despite testosterone therapy?

What can I do to ensure complete menstrual suppression on testosterone?

Is bleeding while on testosterone harmful?

What should I do if I continue to experience bleeding while on testosterone?

Why should I get an STI and cervical screen if I’m bleeding?

Will testosterone stop my periods?

Obtaining Letters

Fertility Referral Letter

Gender Marker Letter

Surgery Referral Letter FAQs

Fertility Referral Letter

What is a surgery referral letter?

I have found a surgeon but they have asked me to check that the doctor, psychiatrist or psychologist that makes the referral is on their list of BAGIS members, what should I do?

My Surgery Referral Letter was refused. What should I do?

I have been told I need two signatures for my surgery referral letter. What should I do?

Gender Marker Letter

Gender Marker Letter: How Members Can Buy One Through GenderGP

What do I do if my Gender Marker Letter doesn’t arrive?

Do I need a diagnosis to join GenderGP?

How much does a Gender Marker Letter cost?

What information will be shared in a Gender Marker Letter?

Instead of an Information Gathering Session (IGS), can I use a formal diagnosis from GenderGP/another provider?

How long does it take to get a Gender Marker Letter?

What do I do if my Gender Marker Letter is refused?

How do I get a Gender Marker Letter?

Who will sign a Gender Marker Letter?

Surgery Referral Letter FAQs

How do I find a surgeon? Can you recommend one?

Who will sign my surgery referral letter?

Returning GenderGP Members

Do I need to share blood test results with you if I am a returning GenderGP member?

Trans Youth FAQs

Gender Affirming Care For Youth FAQs

How To Care For Trans Youth

Informed Consent

Puberty Blockers

Gender Affirming Care For Youth FAQs

When should a young person start taking hormones?

When should my trans child start hormones?

Where can I get healthcare for my trans child?

Young People Policy – Partners

Young Person FAQ: Evidence Speaks the Truth

My pharmacy is refusing to dispense my hormones because I am under 18. What should I do?

Can children still get gender-affirming medication?

How do I know if my child is ready to begin gender-affirming hormone treatment?

Is there an age limit on accessing hormones?

How can I get my prescription for my trans child?

How To Care For Trans Youth

Can you talk me – or my child – out of being trans?

Do you offer counselling for parents through GenderGP providers?

What if my trans child changes their mind?

Can I persuade my child that they aren’t trans?

Informed Consent

Informed Consent in Gender-Affirming Healthcare: Balancing Risks and Benefits

Informed Consent for Gender-Affirming Care

Do My Parents Have to Attend My Consent to Treatment Session?

People Who Do Not Have the Capacity to Consent Cannot Proceed

Does a young person’s parent need to be present with them for the Information Gathering Session (IGS)?