Why does my document show the wrong name?
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What name will appear on my prescription?
Your prescription will have both your legal name and current name as provided by you. Provide us with the information you want to see on your prescription using the form submission. For example, if you don't want a prescription with your legal name ...
How can I correct the spelling of my name on my Treatment Recommendation?
Simply submit a new request with the correct spelling of your name, and the updated paperwork will be generated and sent to you. For more information: ...
I want to change the name on my GenderGP account. How do I accomplish this?
We ask you for two names: the one you like to be called by and the one that appears on your legal ID cards. This helps to identify you, if necessary, when using your prescription online. If either of these names change, simply use your new name on ...
What do I do if the pharmacy gives me the wrong medication?
The pharmacy can only dispense exactly what is written on the prescription, which is the treatment that has been prescribed for you in line with the clinical guidelines for gender-affirming care. If you want to discuss changes, then you will need to ...
Why haven't I received my Treatment Recommendation yet? What went wrong?
If you haven’t received your Treatment Recommendation yet, it could be because of one of the following reasons: For Enrolling Members If you're in the process of enrolling, you need to have your Information Gathering Session (IGS) first. Then, we ...