What to Do if You Have a Question or Need to Contact Someone at GenderGP?
Search Knowledge Base First
We strive to share the most up-to-date information via our well-structured, comprehensive, and searchable Knowledge Base. Our FAQs section is highly detailed and updated regularly. It is free and available 24/7.
So, we recommend you try searching your query in the Knowledge Base before taking another route.
Use the Free Chatbot on Our Website
You can ask us questions through our free Chatbot on the GenderGP website, which pops up on the bottom right hand side of your screen. You will receive a response to your query within 24 hours during Monday - Friday.
Schedule a Quick Chat for £7.99
You can take advantage of our Quick Chat sessions with advisors who are on hand to talk to you and support you with your queries.
Schedule a Doctor or Nurse Consultation
We recommend you schedule a consultation with a doctor or a nurse if your question is specific and medical in nature and requires advice from a medical professional. Otherwise, Quick Chat is the more efficient option.
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I need to contact my session provider, where can I find their contact details?
If you need to contact your session provider, you can reach out to them via email. Their email address can be found on the Google Meet booking email, which contains the link to join the call. Note: All providers on the Directory work independently ...
Can GenderGP speak to my case worker, parent, social worker, or someone else on my behalf?
Yes, you can ask someone else to consent on your behalf. However, certain conditions must be met: 1. Express permission: In writing or in person, you need to explicitly give your permission for someone to make decisions and discuss your case on your ...
Do I need to have any blood tests before I start with GenderGP?
If you're fit, healthy, and ready to transition, we won't need blood tests from you at the beginning. There are only a couple of exceptions: If you want to use spironolactone as your antiandrogen, you'll need to provide a blood pressure reading and a ...
Do I need to pay my set-up fee again if I am a returning GenderGP member?
No, there's no need to pay your set-up fee again if you're returning to our services. Please ensure your subscription is active and set up in the same email address as that which is attached to your payment method. If your old GenderGP account is set ...
Do I need to share blood test results with you if I am a returning GenderGP member?
We'll start you on standard doses or continue with any medication doses you are currently taking and review your blood test results when you have them available. Blood tests should be submitted via the Help Centre when you request your Treatment ...