What happens if my paper prescription doesn’t arrive? What should I do?
If your prescription doesn’t arrive within two weeks, please submit another application as we'll need to resend the prescription.
Unfortunately, you'll have to pay the fee again, as this is what pays the doctor and the postage. We aren't responsible for failed delivery on the part of the postal service.
Please note that this service is provided by a third party. For letters, prescriptions, or any other documents sent via any postal service, GenderGP shall not be held liable for any loss, damage, delays, or non-delivery of such items. If you have waited 14 days or more then you might consider your item to be non-delivered. In this case please resubmit your Treatment Recommendation request, making payment for the relevant fees. Be sure to double check the address details provided to us before submitting your request.Related Articles
How long will I have to wait to receive my paper prescription?
Typically, your paper prescription will arrive in the mail within two weeks. It takes us between one and three working days for us to process your request and up to 10 working days for delivery. We strongly recommend that you submit any repeat ...My paper prescription has been lost, stolen, or damaged. What should I do?
If you need another prescription, as yours has been lost, stolen, or damaged, you should submit another Treatment Recommendation request. You'll need to pay the fees again, as this is what pays the independent prescriber and the postage of paper ...Where will you deliver my paper prescription?
By default, your paper prescription will be sent to the name and address provided in your account details. However, if you wish to have it delivered to an alternative address, please specify this information during your Prescription Request using the ...Can I get a paper prescription?
Yes, you can. However, it's best to check with your local pharmacy that they are comfortable in receiving private prescriptions from EU doctors for gender-related medication. Many pharmacies are anxious and ill-informed which can lead to embarrassing ...For how long is my paper prescription valid?
If you have an existing paper prescription, you'll be able to use it until its expiry date. Paper prescriptions are valid for six months from the date of issue (except for testosterone prescriptions, which are valid for 28 days from the date of ...