My paper prescription has been lost, stolen, or damaged. What should I do?

If you need another prescription, as yours has been lost, stolen, or damaged, you should submit another Treatment Recommendation request.

You'll need to pay the fees again, as this is what pays the independent prescriber and the postage of paper prescriptions. We aren't responsible for loss or damage during delivery via the postal service.

Please note that this service is provided by a third party. For letters, prescriptions, or any other documents sent via any postal service, GenderGP shall not be held liable for any loss, damage, delays, or non-delivery of such items. If you have waited 14 days or more then you might consider your item to be non-delivered. In this case please resubmit your Treatment Recommendation request, making payment for the relevant fees. Be sure to double check the address details provided to us before submitting your request.

More Information: What happens if my paper prescription doesn't arrive? What should I do?

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