Navigating Your GenderGP Account and Treatment Plan FAQs
What is the process for updating my personal information on GenderGP?
Simply provide us with your most up-to-date personal information when submitting your next Treatment Recommendation request. However, please remember that your payment email address is your unique identifier with GenderGP. We ask that when you submit ...
How can I contact GenderGP support for urgent issues?
Our advisors are on hand at your convenience in Quick Chat sessions to discuss issues, answer questions, and provide support throughout your journey. You can also find helpful information via our Knowledge Base and FAQs, which are available 24/7.
What payment methods are accepted by GenderGP?
Our payments are powered by Stripe, so you can make a payment via all major credit and debit cards. You can also use Apple Pay and Google Pay on a mobile device. We politely remind you to please provide us with your payment email address (to which ...
How can I reset my GenderGP account password if I forgot it?
We’re currently developing a brand new Member Portal, providing you with seamless access to your account, records, and Treatment Recommendation. Whilst we are busy working our magic, there’s no requirement to login. In the meantime, if you require a ...
How do I submit my medical documents to GenderGP?
You can upload your blood test results through the Treatment Recommendation request form. If we require any further documents, we’ll always let you know and advise on the method of sharing.
How do I generate my Treatment Recommendation on the GenderGP platform?
Your Treatment Recommendation is a comprehensive document providing you with details of your recommended medical treatment and monitoring. To generate this, please submit a Treatment Recommendation request. On the form, provide us with details of ...
What should I do if I haven't received a response to my email?
Please don't email the old Help Desk, as we no longer run that service. With the increase in demand due to government restrictions on access to gender-affirming healthcare, we were no longer able to provide quality personalised answers or consistent ...
How can I update my email address in my GenderGP account?
Your payment email address is your unique identifier with GenderGP. If you’d like to update the email you use for correspondence, you can do so easily by entering it on your next Treatment Recommendation request (for your Treatment Recommendation and ...
How do I delete my GenderGP account if I no longer need it?
You don’t need to delete it. You can just stop making requests and your account will cease to be active.
What should I do if my lab results are not showing up in my account?
For now, submit your blood results with your Treatment Recommendation request to get the most up-to-date recommendations. We are currently in the process of developing a member portal where you'll be able to view your blood results inside your ...
How do I know if my GenderGP account has been approved?
If your payments and sessions are up to date, you'll be notified of the decision via email. Alternatively, or if for any reason you haven't heard anything for a couple weeks, you can book a Quick Chat to make sure nothing went wrong with your ...
What should I do if I encounter an issue with the GenderGP website?
If you encounter a problem with the GenderGP website, please book a Quick Chat and we'll do our best to walk you through whatever issue is occurring.
What if I have blood test results to share with you but don’t need a prescription?
Visit our Help Centre and complete the Treatment Recommendation form. Submit your blood test results there, select the "Treatment Recommendation" option, and we will send you an updated recommendation for your medication.
How do I cancel my GenderGP subscription?
We're sorry to see you go! Our payments are powered by Stripe. You can view and manage your billing via your Stripe Customer Portal. There, you'll find an option to cancel your subscription.
How can I update my payment details, set up, or reinstate my GenderGP subscription?
We use Stripe to power our payments. You can manage your billing and view payments using your Stripe customer portal. Through the Stripe portal, you can manage your subscription, and cancel, update, or modify your payment information (i.e. card ...
How can I contact you or speak to someone?
The best way to reach someone quickly is to book a Quick Chat session. In the meantime, you're likely to find the answer to your question here on our Knowledge Base (and there are FAQ that answer the most common questions). Unfortunately, since we've ...
I want to change the name on my GenderGP account. How do I accomplish this?
We ask you for two names: the one you like to be called by and the one that appears on your legal ID cards. This helps to identify you, if necessary, when using your prescription online. If either of these names change, simply use your new name on ...
I made a payment, but you're unable to locate it in your records. What's going on?
We use the information you provide, including your email address, name, and home address, to conduct a search for your account in our payments database. If the information you provide us as search criteria doesn't match the information you used ...
I want a refund for my GenderGP subscription. What can I do?
Unfortunately, once you've paid for and received access to our services, we won't be able to offer a refund. Our payments are powered by Stripe. You can view and manage your subscriptions and payment details via your Stripe customer portal. There, ...
How do I change the email address associated with my GenderGP account?
Your email address is also your username and unique identifier. Please don't lose access to your email or you may need to cancel your subscription and re-subscribe. Without your registered email address, we won't be able to identify you safely and in ...
Popular Articles
Do I need a diagnosis to join GenderGP?
No. At GenderGP, we don't "diagnose", as we feel it's disrespectful to your identity. You are the expert in your gender experience, and being trans isn't a medical condition. However, we understand that due to the institutional circumstances many ...
Types of Consent Sessions: IGS and Capacity to Consent
Empowering Informed Gender-Affirming Care GenderGP’s Information Gathering Session (IGS) and our Capacity to Consent Session are vital components of our commitment to providing access to positive recommendations for gender-affirming care. Embarking ...
What is a Treatment Recommendation?
A Treatment Recommendation is a written report, based on a person’s self-submitted personal and health data, which is analysed in accordance with current research, clinical guidelines, and best practice across the world. This, then, creates a ...
Progesterone for Feminising Hormone Therapy
Summary What is Progesterone? Progesterone is a hormone that everyone’s body makes. It plays a part in periods, pregnancy, and breast growth. It can also help transgender women in their transition, especially for breast growth and lowering ...
Medication prices are too high, so I'd like to use another prescription at a different pharmacy. What should I do?
To request a new prescription, please submit a new Treatment Recommendation request. Ask for a referral to an independent prescriber and select either a Clynxx electronic prescription token or a paper prescription from the form. You can use these at ...