Electronic Prescriptions FAQs
Why won't my Clynxx login work?
If your Clynxx login credentials aren't working, visit the Clynxx website and, if you're unable to resolve the issue by changing your password, please contact Clynxx support.
What is an electronic token and how does it work?
An electronic token, delivered by email or SMS, contains your prescription information. You'll be given a Token ID (a unique ID) to give your chemist. They can download the prescription by confirming it's you with the details on the prescription. ...
I'd like an electronic prescription token from Clynxx (not Smartway). What should I do?
If you don't want to use Smartway, simply don't engage with the link that Smartway sent you and your token will be created in Clynxx within 10 days.
Why did I get an email saying my prescription is cancelled?
If updates are needed in your prescription details such as your name, date of birth, or medication items when it's sent to the doctor for review and signing, it will be cancelled. However, rest assured that a new prescription will be created ...
Where can I get my FreeRX electronic prescription dispensed?
As we provide our services to members across many parts of the world, the availability of pharmacies to dispense your medication will vary depending on your location. However, your FreeRX electronic prescription can often be dispensed from a range of ...
Why can’t I order more than what is written on the prescription?
Pharmacies can only dispense the amount of medication that's written on the prescription.
Can I learn more about the e-prescription service Clynxx?
You can learn more about our prescribing platform, Clynxx, by visiting the Clynxx website.
What should I do if I encounter problems with the dispensing of my electronic prescription?
On occasion, a pharmacist may refuse to dispense medication if they are unfamiliar with it. If you encounter this situation, we suggest contacting other local pharmacies. Check their stock availability and confirm they can dispense the medication ...
Will all pharmacies accept electronic FreeRx prescriptions?
The majority of pharmacies in the UK now accept private electronic prescriptions. You should find most large pharmacy chains accept private electronic prescriptions. We do, however, recommend that you reach out to your chosen pharmacy for information ...
Will my personal information be safe with electronic prescriptions?
Yes, electronic prescriptions are designed with security in mind. All prescription information is encrypted and securely transmitted within our prescribing software. Additionally, electronic prescriptions are subject to strict data privacy ...
Can I print my FreeRX electronic prescription sent to me via Clynxx?
No. Members shouldn't print or download their electronic prescription received in the email/text, as this will invalidate their prescription. You'll incur an extra charge when requesting a replacement. Electronic prescriptions can ONLY be opened and ...
What's an electronic FreeRX prescription and how do I use it?
An electronic prescription is a digital version of a paper prescription. Instead of a physical copy, the prescription is sent to you electronically for dispensing at your chosen pharmacy. This eliminates the need for paper prescriptions, reduces the ...
My pharmacist said they can’t dispense an electronic prescription for a Schedule 4 Controlled Drug (i.e. testosterone). What can I do?
In the UK, prescriptions for Schedule 2, 3, and 4 Controlled Drugs can be dispensed using an electronic prescription. Testosterone is considered a Schedule 4 Controlled Drug. GenderGP and Clynxx follow all the regulations set out in Human Medicines ...
My pharmacist said private electronic prescriptions aren't accepted in Wales. Is that true? What do I do?
In Wales, the NHS Electronic Prescription Service (EPS) is the most commonly accepted method for electronic prescriptions. While the majority of pharmacies still accept private electronic prescriptions from systems like Clynxx, it depends on the ...
What if I haven't receive my prescription token email?
If you haven't received an email with your prescription token, please check your spam or junk folder. If it’s not there, contact the relevant pharmacy directly.
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Medication prices are too high, so I'd like to use another prescription at a different pharmacy. What should I do?
To request a new prescription, please submit a new Treatment Recommendation request. Ask for a referral to an independent prescriber and select either a Clynxx electronic prescription token or a paper prescription from the form. You can use these at ...