Getting Your Prescription FAQs
I have received my injectable medication but I don't know what to do.
If you are unsure how to administer your medication, it is important to urgently book an Injection Training Session. Injections should only be ordered and administered by someone who has been trained or is prepared to undertake training. If this does ...
I was unable to inject my injection and need another. I don’t see why I should have to buy another. What should I do?
We're sorry to hear about the difficulties you've experienced. Here are the steps you can take: If there was an issue with the medication dispensed: Please speak to the pharmacy that provided your medication. We are not liable for issues with ...
Medication prices are too high, so I'd like to use another prescription at a different pharmacy. What should I do?
To request a new prescription, please submit a new Treatment Recommendation request. Ask for a referral to an independent prescriber and select either a Clynxx electronic prescription token or a paper prescription from the form. You can use these at ...
I paid for a paper prescription. I'd like an electronic prescription token instead. What should I do?
To request an alternative prescription format, please submit a new Treatment Recommendation request. Ask, again, for a referral to an independent prescriber and, this time, select the electronic token option. You will need to make payment for the ...
How do I get a prescription from Smartway?
When you submit your Treatment Recommendation request, select the option for referral to have us send your Treatment Recommendation to an independent prescriber. When the prescriber reviews your recommendation and creates your prescription, it will ...
What do I do if Smartway doesn't deliver to my location?
If Smartway doesn't deliver to your location, you can opt for an electronic token, insteadand use it at a pharmacy of your choice. Alternatively, you can request a paper prescription and take that to a pharmacy near you.
Can I get a prescription for non-HRT related medications through GenderGP?
Our Doctor Consultations are available for booking at your convenience. During these sessions, you can speak with an independent doctor about any aspect of your healthcare. You can also request a bespoke prescription during the session, which the ...
What is the process for getting a hormone replacement therapy (HRT) prescription?
1. Submit a Treatment Recommendation request form, providing us with your personal details, medical history, and preferences. You can also advise us as to how you’d like to receive your prescription (i.e. if you’d like us to refer you to an ...
How do I know if my prescription has been sent to the pharmacy?
Once we’ve sent your prescription referral request to the independent prescriber for action and signing, you’ll receive a confirmation email. You can expect to receive your electronic prescription (Clynxx) or Smartway payment link the next working ...
How long does it take to process a prescription request?
Following submission of your Treatment Recommendation request, you can expect to receive your electronic prescription token or Smartway payment link the next working day (Monday through Friday except for public UK holidays). Before submitting, please ...
Can I request a specific brand for my medication prescription?
Within our Treatment Recommendation request form, we list our brand recommendations, including those that are country-specific. If you can’t find the brand you wish to receive, you’re welcome to book a Doctor Consultation, where you can request a ...
How do I change the pharmacy for my prescription with GenderGP?
Once we’ve referred you to a prescriber and you’ve received your prescription, you’re welcome to take your prescription to any pharmacy of your choice. If you wish to change the way you receive your subscription (i.e. paper or electronic), please ...
How can I get a prescription refill through GenderGP?
To request a new referral for a prescription, please submit a Treatment Recommendation request.
I had a bespoke prescription last time. How do I get a repeat?
If your bespoke prescription was previously issued during a consultation with a doctor on our Directory, this likely occurred because the medication you desired wasn't available through our Treatment Recommendation form. You will likely need another ...
Can you write to my doctor?
Our Treatment Recommendations replace shared care, empowering you to be in control of your own healthcare. They provide your GP with all of the information they need to prescribe to you and monitor your treatment. While our Treatment Recommendation ...
Can my doctor and the independent prescriber contact one another?
If the doctor has information that would impact your Treatment Recommendation, they can advise you and you can include it in your gender-affirming care application. If your doctor wants bespoke advice or opinions, they need to approach the Directory ...
What fee do I have to pay for the independent prescriber?
Your GenderGP subscription includes the Treatment Recommendation as part of your membership. To have us refer the Treatment Recommendation to an independent prescriber, there's a referral fee of £15 that also covers the cost of an electronically ...
What's an independent prescriber?
An independent prescriber is someone who has a license to prescribe medication. The independent prescribers we work with already have an interest in trans healthcare and can prescribe for trans people. They are used to working with our Treatment ...
What name will appear on my prescription?
Your prescription will have both your legal name and current name as provided by you. Provide us with the information you want to see on your prescription using the form submission. For example, if you don't want a prescription with your legal name ...
How will I get my prescription after I subscibe to GenderGP?
First, you'll need to have your IGS and Consent Session. Our algorithm will evaluate all the information you give us and create a bespoke Treatment Recommendation for you. You can either take this to your own doctor to prescribe for you, or if that ...
How long does my prescription last? Can I pick its duration?
All prescriptions issued by the independent prescribers are given for three months. If you want the chemist to dispense your medication to you in sections (e.g. a month at a time), then contact them directly and ask them to do that for you. That ...
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Medication prices are too high, so I'd like to use another prescription at a different pharmacy. What should I do?
To request a new prescription, please submit a new Treatment Recommendation request. Ask for a referral to an independent prescriber and select either a Clynxx electronic prescription token or a paper prescription from the form. You can use these at ...