Paper Prescriptions FAQs
My paper prescription has been lost, stolen, or damaged. What should I do?
If you need another prescription, as yours has been lost, stolen, or damaged, you should submit another Treatment Recommendation request. You'll need to pay the fees again, as this is what pays the independent prescriber and the postage of paper ...
Does the paper prescription include my civil registration number?
Yes, it does. We collect this information on the Treatment Recommendation request form and add it to the prescription.
How do paper prescriptions work?
They take about two weeks to get to you in the post. It's a physical piece of paper that you can take to your local chemist to dispense for you.
What happens if my paper prescription doesn’t arrive? What should I do?
If your prescription doesn’t arrive within two weeks, please submit another application as we'll need to resend the prescription. Unfortunately, you'll have to pay the fee again, as this is what pays the doctor and the postage. We aren't responsible ...
For how long is my paper prescription valid?
If you have an existing paper prescription, you'll be able to use it until its expiry date. Paper prescriptions are valid for six months from the date of issue (except for testosterone prescriptions, which are valid for 28 days from the date of ...
How long will I have to wait to receive my paper prescription?
Typically, your paper prescription will arrive in the mail within two weeks. It takes us between one and three working days for us to process your request and up to 10 working days for delivery. We strongly recommend that you submit any repeat ...
Can I get a paper prescription?
Yes, you can. However, it's best to check with your local pharmacy that they are comfortable in receiving private prescriptions from EU doctors for gender-related medication. Many pharmacies are anxious and ill-informed which can lead to embarrassing ...
Where will you deliver my paper prescription?
By default, your paper prescription will be sent to the name and address provided in your account details. However, if you wish to have it delivered to an alternative address, please specify this information during your Prescription Request using the ...
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Medication prices are too high, so I'd like to use another prescription at a different pharmacy. What should I do?
To request a new prescription, please submit a new Treatment Recommendation request. Ask for a referral to an independent prescriber and select either a Clynxx electronic prescription token or a paper prescription from the form. You can use these at ...