Dispensing at Pharmacy FAQs
My pharmacy is refusing to dispense my hormones because I am under 18. What should I do?
There is no legal age restriction on prescribing or dispensing hormones for gender-affirming care in the UK or many other countries. If your pharmacy is refusing to dispense your prescription, you have certain rights and options available: 1. Know ...
The pharmacy wants to know the reason I was prescribed my medication/given my diagnosis. What should I do?
You can take your Treatment Recommendation with you to the pharmacy as evidence to support your diagnosis/the reason for your prescription. Check out the following resources for help: Maximising the Potential of Treatment Recommendation How do I get ...
My Clynxx electronic token was opened by the pharmacist. It shows as dispensed, but they didn't give me my medication. What should I do?
Unfortunately, now that your electronic token has been opened, it's invalid. To get a new prescription, you'll need to submit another Treatment Recommendation request. You'll need to make payment within the form again, as this is what pays the ...
Why is my pharmacy asking for an FP10?
In the UK, there are two types of prescriptions: FP10 and private. An FP10 prescription is a specific type of prescription used within the National Health Service (NHS) in the United Kingdom. FP10 forms are used by general practitioners (GPs), ...
The pharmacy didn't dispense and I need another prescription. What should I do?
Occasionally, a pharmacist might only dispense medication if they are familiar with it. They also might not have the medication in stock or choose not to accept the prescription type you present them with for their own reasons. If you encounter this ...
Can I track my medication shipment through GenderGP?
Please contact the pharmacy to which your prescription has been sent for shipping information and tracking details.
How can I find a list of pharmacies approved by GenderGP?
GenderGP provides Treatment Recommendations. These can be referred to an independent prescriber to prescribe you your medication if needed. These prescriptions can be dispensed by any pharmacy. There aren't any particular pharmacies that we approve ...
What do I do if the pharmacy gives me the wrong medication?
The pharmacy can only dispense exactly what is written on the prescription, which is the treatment that has been prescribed for you in line with the clinical guidelines for gender-affirming care. If you want to discuss changes, then you will need to ...
What if the pharmacy doesn’t have stock of my medication?
If your pharmacy doesn't have the medication in stock, we understand it can be frustrating, but unfortunately, we can't influence the pharmacy's stock control. Here’s what you can do: Check the country supply: Not all brands of medication are ...
Will I need to pay for the medication at the pharmacy?
If you have a private prescription for medication, that means that you need to pay directly for the medication (the costs of which are set by the pharmacies).
My prescription was not dispensed as the pharmacy couldn't verify the prescriber, but it was marked as dispensed. What should I do?
Unfortunately, once a prescription is marked as dispensed, it can’t be amended or reassigned to another pharmacy. This is to ensure safety in the dispensing process, preventing medication from being dispensed more than once. In the event the pharmacy ...
How long does it take for a pharmacy to process my prescription?
Processing times may vary by pharmacy. Please check with your chosen pharmacy for their specific processing times.
Who do I contact if there's a problem with my pharmacy payment link?
For any issues related to pharmacy payment or prescription dispensing, please contact your pharmacy directly. You can find specific contact information for commonly-used pharmacies through our Pharmacy and Dispensing Queries page.
My pharmacy says they need a GMC-registered doctor. What do I do?
There isn't any legal requirement that says your prescription needs to be signed by a GMC-registered doctor. EU doctors are perfectly able to prescribe for members living in the UK.
My pharmacy refuses to dispense. What do I do?
Our independent EU prescribers issue a prescription that is legally valid in all UK and EU pharmacies. Your pharmacy is not allowed to refuse to dispense without a good reason. If they do refuse, make sure you get their reasons in writing and ask for ...
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Medication prices are too high, so I'd like to use another prescription at a different pharmacy. What should I do?
To request a new prescription, please submit a new Treatment Recommendation request. Ask for a referral to an independent prescriber and select either a Clynxx electronic prescription token or a paper prescription from the form. You can use these at ...