General Session Information FAQs
I need to contact my session provider, where can I find their contact details?
If you need to contact your session provider, you can reach out to them via email. Their email address can be found on the Google Meet booking email, which contains the link to join the call. Note: All providers on the Directory work independently ...
What happens if my query during a Quick Chat, Live Chat, or consultation requires escalation to the development team?
If your query requires support from the development team, whether as a service request, feature request, or a request for an update to the Knowledge Base, please allow 7 to 10 business days for action. Within this timeframe, our development team ...
Can I still access sessions if I am hearing impaired or unable to speak using a microphone?
At GenderGP, we are committed to making our services as accessible as possible. We’re fully equipped to accommodate members who are unable to use a microphone or are hearing impaired. We can utilise the CHAT or IN-CALL MESSAGING function to ...
I had an issue with my session/session provider. What should I do?
All providers on our Directory are hand-selected to ensure they bring you the best possible service. We carefully review their competency, understanding, knowledge, empathy, and qualifications to strive for the highest service standards. However, we ...
What is the process for scheduling a consultation with GenderGP?
We have a directory of professionals and advisors available for a variety of session types at your convenience. These sessions include Doctor Consultations, Quick Chat Sessions, Follow-Up Sessions, Counselling, Surgery Referrals, Voice Coaching, and ...
Do I have to have my camera on for my session?
Only for the Information Gathering Session (IGS) and Capacity to Consent sessions. Some doctors, psychologists, and counsellors may ask the person to have their camera turned on but this isn't necessary for Quick Chats.
My session link hasn’t arrived. What do I do?
The session link is located inside your booking confirmation email. You'll need it to access your video consultation via Google Meet at the scheduled time. If you don't see your booking confirmation email in your main inbox, please look in your ...
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