About GenderGP & Services FAQs
What to Do if You Have a Question or Need to Talk to Someone at GenderGP?
Search Knowledge Base First We strive to share the most up-to-date information via our well-structured, comprehensive, and searchable Knowledge Base. Our FAQs section is highly detailed and updated regularly. It is free and available 24/7. So, we ...
Can a healthcare professional issue a bespoke Treatment Recommendation?
The GenderGP Treatment Recommendation is generated through algorithms that analyse your personal and medical history in conjunction with clinical guidelines, best practices, and evidence-based research from experts in the field. This automated ...
What do I do if my prescription has expired?
If your prescription has run out or expired, you can order a new Treatment Recommendation and referral to the Independent Prescriber. Please keep in mind the following regarding your prescriptions: Most prescriptions for medication will expire THREE ...
I have changed my mind and would like a refund of my set-up fee. What should I do?
Unfortunately, once you have paid for and received access to our services, we can't offer a refund. As soon as you submit your Treatment Recommendation request form, at the beginning of your enrolment, we begin to work on your case. The system also ...
If I live outside the UK, how can I use your services?
If you live outside the UK and EU, you can use our Treatment Recommendation to get your medicine. This document is like an expert-data-informed guide that you can show to your pharmacy or doctor. Buying Medicine Directly: In some countries, you can ...
What do I do if I can't afford your services?
In an ideal world, everyone would be able to access healthcare via public services. However, sadly that isn't the case. If you are unable to access care via your GP or local public health provider, we can still assist you by referring you to an ...
What is your policy regarding payments and refunds?
GenderGP Finance (finance@gendergp.com) is the best point of contact for matters relating to payments. Moreover, our policy differs for different services: Subscription: You can cancel your subscription anytime. However, we DO NOT refund you for ...
Can I pay the Set Up Fee in installments?
We don't currently offer the option to pay your Set Up Fee in instalments. You can read more on our pricing policy.
How secure is my personal and medical information with GenderGP?
To keep data secure, we implement a multi-layered approach that includes robust encryption protocols, regular software updates, and comprehensive access controls. All sensitive information is encrypted both in transit and at rest, ensuring that ...
Can GenderGP speak to my case worker, parent, social worker, or someone else on my behalf?
Yes, you can ask someone else to consent on your behalf. However, certain conditions must be met: 1. Express permission: In writing or in person, you need to explicitly give your permission for someone to make decisions and discuss your case on your ...
Can another service refuse to give me treatment because I am registered with your service?
No. Another service can't legally refuse to provide you treatment simply because you are registered with us. Healthcare providers are generally required to treat people impartially and without discrimination (i.e. based on where they're receiving ...
Is GenderGP a confidential service?
When you register with our service, your privacy is our top priority. We strictly adhere to confidentiality protocols, ensuring that your information is shared with no one except you (unless an urgent or emergency situation arises that necessitates ...
How do I request my records for a new provider?
To get a copy of your Care Summary, latest Treatment Recommendation, or your assessment report, simply email us at data@gendergp.com. You should already have these documents in your inbox from when we first sent them, but we’re happy to provide your ...
How does GenderGP use AI and why do you use it?
We use technology to give you a better and safer experience. Like all modern health technology companies, we embrace the accuracy and scalability of automation. Doing so ensures that you get the best out of us (including better Treatment ...
If I'm neurodiverse and require extra support to access a Treatment Recommendation, can someone help me?
If you need help filling out the form on the app, you can make an appointment for a Quick Chat or another type of session. Our advisors and specialists can aid you in filling out the form.
Can children still get gender-affirming medication?
Yes, they most certainly can. If you're in the UK and can no longer get GnRha puberty blockers because of the government ban, you can rest assured that there are other options (like spironolactone and cyproterone for transfeminine and SERMS for ...
What's the difference between GenderGP and the Directory?
GenderGP and the Directory are two separate entities. GenderGP provides a service that allows each member to use its algorithm to generate a personalised Treatment Recommendation for gender-affirming medical care, based on personal information, ...
Does the NHS or UK health insurance providers cover the cost of GenderGP services?
No, the NHS doesn't fund GenderGP services. Some private insurance providers may cover the cost of our services. However, it’s important to check with your provider for specifics about your policy.
Can I use GenderGP services from any country?
Yes, we provide services worldwide. However, depending on where you are, the process for getting your medication may vary due to local regulations.
How do I pay for GenderGP’s services?
We accept payment via credit card and debit card via Stripe. That said, we're committed to providing accessible care to everyone who needs it. If you're experiencing financial hardship, please contact our friendly team to discuss potential options.
Is there a minimum or maximum age to join GenderGP?
GenderGP offers support for all age groups including children, young people, and adults of all ages. Please bear in mind, however, that children won't require any potential medical treatment until the onset of puberty (Tanner, Stage 2). Before then, ...
How do I sign up for GenderGP services?
You can join GenderGP by completing our comprehensive intake form, which will gather all the information that we require for our algorithm to make recommendations for you. There will be sections about you, your demographic information, and your ...
Do you have to "pass a test" to join GenderGP?
We do not "test" our members to see whether they are trans because only they know the answer to that. Instead, we take our members through our appraisal pathway, where they go through an Information Gathering Session (IGS). This session ensures we ...
Do I have to live in a particular way to get treatment through GenderGP?
We believe that people should be free to express themselves in whatever way makes them feel most comfortable. They should be free to transition as slowly or quickly as is medically safe. They shouldn’t have to dress in a particular way or live in a ...
Do I need a diagnosis to join GenderGP?
No. At GenderGP, we don't "diagnose", as we feel it's disrespectful to your identity. You are the expert in your gender experience, and being trans isn't a medical condition. However, we understand that due to the institutional circumstances many ...
I don’t need or want counselling. Is it obligatory?
Counselling in the traditional sense of the word is not obligatory with GenderGP. However, sessions are available with our excellent team of therapists. Many people find them to be hugely beneficial. However, it's up to you to decide what ...
What is an Information Gathering Session (IGS)? Why is it necessary?
After a new member joins GenderGP, our health advisor carries out an Information Gathering Session (IGS) over video chat. The IGS enables us to meet you face to face, learn more about your situation, and understand how we might be able to help. The ...
What does the GenderGP monthly subscription include?
Your monthly subscription fee gives you access to our algorithm, which you can use to create your personalised Treatment Recommendations on an ongoing basis. It also gives you access to a wealth of information about gender-affirming healthcare, ...
Will I be penalised by NHS if I get private care with GenderGP?
No, you can't legally be penalised for seeking private consultation. The British Medical Association (BMA) policy states: “Patients who are entitled to NHS-funded treatment may opt into or out of NHS care at any stage. Patients who have had private ...
Do you still offer reduced rates at GenderGP?
Unfortunately, no, we no longer offer reduced rates for new members. To avoid devaluing our services and to keep our prices consistent, we've introduced standarised rates for everyone. Members who've already been approved for reduced rates will still ...
What are the follow-up sessions? Are they mandatory?
We ask everyone to have a follow-up session with a specialist advisor every six months. This gives us a chance to check in with you and make sure you have all you need. They cost £30 or more if you'd rather book with a doctor or nurse. Book your ...
How do I know how my GenderGP application is doing?
Once you have submitted your application, had your Information Gathering Session (IGS), submitted any blood tests, and paid your fees, that should be it. Really, the impetus is on you to complete the necessary steps. If any of the steps are missing, ...
How long does it take to get a Treatment Recommendation from GenderGP?
Technically, the Treatment Recommendation is generated immediately after you provide your information and preferences. However, you'll need to complete all required steps (i.e. the Information Gathering Session, paying your fees, and submitting any ...
Do I need to have any blood tests before I start with GenderGP?
If you're fit, healthy, and ready to transition, we won't need blood tests from you at the beginning. There are only a couple of exceptions: If you want to use spironolactone as your antiandrogen, you'll need to provide a blood pressure reading and a ...
How much does it cost to join GenderGP?
The set-up fee is £195, which allows for the signup and processing of your application. The Information Gathering Session costs £65. You'll also need to pay for a Follow-Up Session every six months, which costs £30. We also ask everyone to become a ...
What if I don’t have capacity to consent?
If the advisor conducting your Information Gathering Session (IGS) is concerned that you don’t fully understand the process and the effects of transitioning hormones, they may ask you to have another session with someone more senior. The aim is to ...
How do I get a prescription for my medication with GenderGP's Treatment Recommendation?
Our algorithm uses your personal information and preferences along with international best practices to generate a personalised Treatment Recommendation. The recommendation will include suggestions for medication and information about any blood tests ...
What is GenderGP?
We are a service that gives people who want to medically transition access to the most up-to-date recommendations and knowledge around gender identity. Our algorithm assesses people's medical history, their preferences, and goals. It then aligns your ...
What are your consent sessions (IGS and, for youth, Capacity to Consent)?
Everyone who joins our service will have an Information Gathering Session (IGS). The purpose of this session is to check your understanding and get a feel for your wishes and your preferences. It is not a pass-fail situation. However, if we have any ...
What services does GenderGP offer?
We offer access to information and recommendations about gender-affirming medical care for people who want to transition. We use technology to interpret your specific situation and compare it with international best practices, published research, and ...