Why did I get an email saying my prescription is cancelled?
If updates are needed in your prescription details such as your name, date of birth, or medication items when it's sent to the doctor for review and signing, it will be cancelled. However, rest assured that a new prescription will be created promptly.
You will be notified by email about the cancellation, but this won’t affect the issuance of the new prescription. If you don’t hear within 72 hours, go ahead and submit a new application via the Help Centre.
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