Why can’t I order more than what is written on the prescription?

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• What happens if my paper prescription doesn’t arrive? What should I do?

  If your prescription doesn’t arrive within two weeks, please submit another application as we'll need to resend the prescription. Unfortunately, you'll have to pay the fee again, as this is what pays the doctor and the postage. We aren't responsible ...

• What do I do if my prescription has expired?

  If your prescription has run out or expired, you can order a new Treatment Recommendation and referral to the Independent Prescriber. Please keep in mind the following regarding your prescriptions: Most prescriptions for medication will expire THREE ...

• How do I order a repeat prescription? Do I need a new Treatment Recommendation?

  When you need more medication, be sure to apply in good time for your new Treatment Recommendation. You can prepare by knowing what blood tests you need to submit (if any), having those ready, and knowing whether or not your Follow-Up Session (every ...

• How can I get my prescription for my trans child?

  If you don’t have a doctor that will prescribe for you on the recommendations created by our systems then we can refer you to one of our independent prescribers. They're experts in gender care, and they're up to date with current clinical guidelines ...

• Can I request a specific brand for my medication prescription?

  Within our Treatment Recommendation request form, we list our brand recommendations, including those that are country-specific. If you can’t find the brand you wish to receive, you’re welcome to book a Doctor Consultation, where you can request a ...