Who do I contact if there's a problem with my pharmacy payment link?
For any issues related to pharmacy payment or prescription dispensing, please contact your pharmacy directly.
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How do I report a problem with my GenderGP medication?
If you have a problem with your medication, please contact your dispensing pharmacy for assistance. If you’re dissatisfied with the medication on your Treatment Recommendation, please submit a new Treatment Recommendation request, providing us with ...
What if the pharmacy doesn’t have stock of my medication?
If your pharmacy doesn't have the medication in stock, we understand it can be frustrating, but unfortunately, we can't influence the pharmacy's stock control. Here’s what you can do: Check the country supply: Not all brands of medication are ...
I need to contact my session provider, where can I find their contact details?
If you need to contact your session provider, you can reach out to them via email. Their email address can be found on the Google Meet booking email, which contains the link to join the call. Note: All providers on the Directory work independently ...
My pharmacy is refusing to dispense my hormones because I am under 18. What should I do?
There is no legal age restriction on prescribing or dispensing hormones for gender-affirming care in the UK or many other countries. If your pharmacy is refusing to dispense your prescription, you have certain rights and options available: 1. Know ...
The pharmacy didn't dispense and I need another prescription. What should I do?
Occasionally, a pharmacist might only dispense medication if they are familiar with it. They also might not have the medication in stock or choose not to accept the prescription type you present them with for their own reasons. If you encounter this ...