Who do I contact if there's a problem with my pharmacy payment link?

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• How do I report a problem with my GenderGP medication?

  If you have a problem with your medication, please contact your dispensing pharmacy for assistance. If you’re dissatisfied with the medication on your Treatment Recommendation, please submit a new Treatment Recommendation request, providing us with ...

• Ensuring Your Pharmacy Has the Right Medication for Your Treatment

  The database of medications we pull from to create your Treatment Recommendation includes the most commonly prescribed and dispensed brands used in gender-affirming healthcare. However, we understand there may be some medications unavailable in ...

• I need to contact my session provider, where can I find their contact details?

  If you need to contact your session provider, you can reach out to them via email. Their email address can be found on the Google Meet booking email, which contains the link to join the call. Note: All providers on the Directory work independently ...

• What if the pharmacy doesn’t have stock of my medication?

  If your pharmacy doesn't have the medication in stock, we understand it can be frustrating, but unfortunately, we can't influence the pharmacy's stock control. Here’s what you can do: Check the country supply: Not all brands of medication are ...

• My pharmacy is refusing to dispense my hormones because I am under 18. What should I do?

  There is no legal age restriction on prescribing or dispensing hormones for gender-affirming care in the UK or many other countries. If your pharmacy is refusing to dispense your prescription, you have certain rights and options available: 1. Know ...