Where will you deliver my paper prescription?

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• How long will I have to wait to receive my paper prescription?

  Typically, your paper prescription will arrive in the mail within two weeks. It takes us between one and three working days for us to process your request and up to 10 working days for delivery. We strongly recommend that you submit any repeat ...

• What do I do if Smartway doesn't deliver to my location?

  If Smartway doesn't deliver to your location, you can opt for an electronic token, insteadand use it at a pharmacy of your choice. Alternatively, you can request a paper prescription and take that to a pharmacy near you.

• I paid for a paper prescription. I'd like an electronic prescription token instead. What should I do?

  To request an alternative prescription format, please submit a new Treatment Recommendation request. Ask, again, for a referral to an independent prescriber and, this time, select the electronic token option. You will need to make payment for the ...

• My paper prescription has been lost, stolen, or damaged. What should I do?

  If you need another prescription, as yours has been lost, stolen, or damaged, you should submit another Treatment Recommendation request. You'll need to pay the fees again, as this is what pays the independent prescriber and the postage of paper ...

• What happens if my paper prescription doesn’t arrive? What should I do?

  If your prescription doesn’t arrive within two weeks, please submit another application as we'll need to resend the prescription. Unfortunately, you'll have to pay the fee again, as this is what pays the doctor and the postage. We aren't responsible ...