What should I do if I don’t know which medication to choose?

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  If the advisor conducting your Information Gathering Session (IGS) is concerned that you don’t fully understand the process and the effects of transitioning hormones, they may ask you to have another session with someone more senior. The aim is to ...

• Ensuring Your Pharmacy Has the Right Medication for Your Treatment

  The database of medications we pull from to create your Treatment Recommendation includes the most commonly prescribed and dispensed brands used in gender-affirming healthcare. However, we understand there may be some medications unavailable in ...

• What do I do if I don’t have blood tests and can’t get them?

  You can still request a Treatment Recommendation, but you'll be recommended a standard, safe-level dose to make sure you can continue your medication safely. More Information: Essential Blood Tests for Hormone Therapy: A Comprehensive Guide, ...

• The pharmacy wants to know the reason I was prescribed my medication/given my diagnosis. What should I do?

  You can take your Treatment Recommendation with you to the pharmacy as evidence to support your diagnosis/the reason for your prescription. Check out the following resources for help: Maximising the Potential of Treatment Recommendation How do I get ...

• I was unable to inject my injection and need another. I don’t see why I should have to buy another. What should I do?

  We're sorry to hear about the difficulties you've experienced. Here are the steps you can take: If there was an issue with the medication dispensed: Please speak to the pharmacy that provided your medication. We are not liable for issues with ...