What payment methods are accepted by GenderGP?
Our payments are powered by Stripe, so you can make a payment via all major credit and debit cards. You can also use Apple Pay and Google Pay on a mobile device.
We politely remind you to please provide us with your payment email address (to which you receive receipts) in the relevant section of your Treatment Recommendation. This ensures our system can reconcile your account.
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How can I update my payment details, set up, or reinstate my GenderGP subscription?
We use Stripe to power our payments. You can manage your billing and view payments using your Stripe customer portal. Through the Stripe portal, you can manage your subscription, and cancel, update, or modify your payment information (i.e. card ...
What is the process for updating my personal information on GenderGP?
Simply provide us with your most up-to-date personal information when submitting your next Treatment Recommendation request. However, please remember that your payment email address is your unique identifier with GenderGP. We ask that when you submit ...
What do I do if my GenderGP subscription is under my old name or email address?
If the email attached to your payment method is now different than the one you used for your GenderGP account, we won't be able to locate you in our member database. Please update your subscription details through the Stripe portal to make sure ...
How can I update my email address in my GenderGP account?
Your payment email address is your unique identifier with GenderGP. If you’d like to update the email you use for correspondence, you can do so easily by entering it on your next Treatment Recommendation request (for your Treatment Recommendation and ...
Who do I contact if there's a problem with my pharmacy payment link?
For any issues related to pharmacy payment or prescription dispensing, please contact your pharmacy directly. You can find specific contact information for commonly-used pharmacies through our Pharmacy and Dispensing Queries page.