What if the pharmacy doesn’t have stock of my medication?
If your pharmacy doesn't have the medication in stock, we understand it can be frustrating, but unfortunately, we can't influence the pharmacy's stock control.
Here’s what you can do:
- Check the country supply: Not all brands of medication are available in every country, make sure you are choosing one that is available in your country.
- Contact another pharmacy: Many pharmacies can order medications quickly, so checking with another pharmacy nearby might be an option.
- Request a new Treatment Recommendation: If you need a new prescription due to stock issues, simply submit a new Treatment Recommendation request through our platform.
Related Articles
What happens if my paper prescription doesn’t arrive? What should I do?
If your prescription doesn’t arrive within two weeks, please submit another application as we'll need to resend the prescription. Unfortunately, you'll have to pay the fee again, as this is what pays the doctor and the postage. We aren't responsible ...
The pharmacy wants to know the reason I was prescribed my medication/given my diagnosis. What should I do?
You can take your Treatment Recommendation with you to the pharmacy as evidence to support your diagnosis/the reason for your prescription. Check out the following resources for help: Maximising the Potential of Treatment Recommendation How do I get ...
The pharmacy didn't dispense and I need another prescription. What should I do?
Occasionally, a pharmacist might only dispense medication if they are familiar with it. They also might not have the medication in stock or choose not to accept the prescription type you present them with for their own reasons. If you encounter this ...
My prescription was not dispensed as the pharmacy couldn't verify the prescriber, but it was marked as dispensed. What should I do?
Unfortunately, once a prescription is marked as dispensed, it can’t be amended or reassigned to another pharmacy. This is to ensure safety in the dispensing process, preventing medication from being dispensed more than once. In the event the pharmacy ...
What do I do if the pharmacy gives me the wrong medication?
The pharmacy can only dispense exactly what is written on the prescription, which is the treatment that has been prescribed for you in line with the clinical guidelines for gender-affirming care. If you want to discuss changes, then you will need to ...