What if I haven't receive my prescription token email?
If you haven't received an email with your prescription token, please check your spam or junk folder.
If it’s not there, contact the relevant pharmacy directly.
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Why did I get an email saying my prescription is cancelled?
If updates are needed in your prescription details such as your name, date of birth, or medication items when it's sent to the doctor for review and signing, it will be cancelled. However, rest assured that a new prescription will be created ...
What is an electronic token and how does it work?
An electronic token, delivered by email or SMS, contains your prescription information. You'll be given a Token ID (a unique ID) to give your chemist. They can download the prescription by confirming it's you with the details on the prescription. ...
How long does it take to process a prescription request?
Following submission of your Treatment Recommendation request, you can expect to receive your electronic prescription token or Smartway payment link the next working day (Monday through Friday except for public UK holidays). Before submitting, please ...
How long will I have to wait to receive my paper prescription?
Typically, your paper prescription will arrive in the mail within two weeks. It takes us between one and three working days for us to process your request and up to 10 working days for delivery. We strongly recommend that you submit any repeat ...
What's an electronic FreeRX prescription and how do I use it?
An electronic prescription is a digital version of a paper prescription. Instead of a physical copy, the prescription is sent to you electronically for dispensing at your chosen pharmacy. This eliminates the need for paper prescriptions, reduces the ...