What happens if my query during a Quick Chat, Live Chat, or consultation requires escalation to the development team?
If your query requires support from the development team, whether as a service request, feature request, or a request for an update to the Knowledge Base, please allow 7 to 10 business days for action. Within this timeframe, our development team thoroughly reviews, assesses, and addresses your request efficiently.
If you have any concerns about the progress of your query, please feel free to follow up after this period, and we will provide you with an update on the status of your request.
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