What do I do if the pharmacy gives me the wrong medication?

• Related Articles

• Ensuring Your Pharmacy Has the Right Medication for Your Treatment

  The database of medications we pull from to create your Treatment Recommendation includes the most commonly prescribed and dispensed brands used in gender-affirming healthcare. However, we understand there may be some medications unavailable in ...

• What if the pharmacy doesn’t have stock of my medication?

  If your pharmacy doesn't have the medication in stock, we understand it can be frustrating, but unfortunately, we can't influence the pharmacy's stock control. Here’s what you can do: Check the country supply: Not all brands of medication are ...

• The pharmacy wants to know the reason I was prescribed my medication/given my diagnosis. What should I do?

  You can take your Treatment Recommendation with you to the pharmacy as evidence to support your diagnosis/the reason for your prescription. Check out the following resources for help: Maximising the Potential of Treatment Recommendation How do I get ...

• Will I need to pay for the medication at the pharmacy?

  If you have a private prescription for medication, that means that you need to pay directly for the medication (the costs of which are set by the pharmacies).

• Medication prices are too high, so I'd like to use another prescription at a different pharmacy. What should I do?

  To request a new prescription, please submit a new Treatment Recommendation request. Ask for a referral to an independent prescriber and select either a Clynxx electronic prescription token or a paper prescription from the form. You can use these at ...