What do I do if Smartway doesn't deliver to my location?
If Smartway doesn't deliver to your location, you can opt for an electronic token, insteadand use it at a pharmacy of your choice. Alternatively, you can request a paper prescription and take that to a pharmacy near you.
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What happens if my paper prescription doesn’t arrive? What should I do?
If your prescription doesn’t arrive within two weeks, please submit another application as we'll need to resend the prescription. Unfortunately, you'll have to pay the fee again, as this is what pays the doctor and the postage. We aren't responsible ...
What if the pharmacy doesn’t have stock of my medication?
If your pharmacy doesn't have the medication in stock, we understand it can be frustrating, but unfortunately, we can't influence the pharmacy's stock control. Here’s what you can do: Check the country supply: Not all brands of medication are ...
How do I get a prescription from Smartway?
When you submit your Treatment Recommendation request, select the option for referral to have us send your Treatment Recommendation to an independent prescriber. When the prescriber reviews your recommendation and creates your prescription, it will ...
I'd like an electronic prescription token from Clynxx (not Smartway). What should I do?
If you don't want to use Smartway, simply don't engage with the link that Smartway sent you and your token will be created in Clynxx within 10 days.
Where will you deliver my paper prescription?
By default, your paper prescription will be sent to the name and address provided in your account details. However, if you wish to have it delivered to an alternative address, please specify this information during your Prescription Request using the ...