What do I do if my GenderGP subscription is under my old name or email address?

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• How do I change the email address associated with my GenderGP account?

  Your email address is also your username and unique identifier. Please don't lose access to your email or you may need to cancel your subscription and re-subscribe. Without your registered email address, we won't be able to identify you safely and in ...

• How can I update my email address in my GenderGP account?

  Your payment email address is your unique identifier with GenderGP. If you’d like to update the email you use for correspondence, you can do so easily by entering it on your next Treatment Recommendation request (for your Treatment Recommendation and ...

• How can I update my payment details, set up, or reinstate my GenderGP subscription?

  We use Stripe to power our payments. You can manage your billing and view payments using your Stripe customer portal. Through the Stripe portal, you can manage your subscription, and cancel, update, or modify your payment information (i.e. card ...

• I want to change the name on my GenderGP account. How do I accomplish this?

  We ask you for two names: the one you like to be called by and the one that appears on your legal ID cards. This helps to identify you, if necessary, when using your prescription online. If either of these names change, simply use your new name on ...

• Do I need to pay my set-up fee again if I am a returning GenderGP member?

  No, there's no need to pay your set-up fee again if you're returning to our services. Please ensure your subscription is active and set up in the same email address as that which is attached to your payment method. If your old GenderGP account is set ...