What do I do if I can't afford your services?
In an ideal world, everyone would be able to access healthcare via public services. However, sadly that isn't the case. If you are unable to access care via your GP or local public health provider, we can still assist you by referring you to an independent prescriber for your prescriptions and a partner pathologist for blood tests.
This does come at a cost and we understand this is not an option for everyone. You can read more on how to fund your treatment and manage your costs in our pricing policy.
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Support and Navigation Guide for Our Services
If you have questions about your journey, are experiencing any challenges navigating our services, or need assistance with Treatment Recommendation requests, we’re here to help! Here are the ways you can reach us for support and guidance: 1. 24/7 ...
Can I use GenderGP services from any country?
Yes, we provide services in a full range of countries. However, depending on where you are, the process for getting your medication may vary due to local regulations.
What if I don’t have capacity to consent?
If the advisor conducting your Information Gathering Session (IGS) is concerned that you don’t fully understand the process and the effects of transitioning hormones, they may ask you to have another session with someone more senior. The aim is to ...
Does the NHS or UK health insurance providers cover the cost of GenderGP services?
No, the NHS doesn't fund GenderGP services. Some private insurance providers may cover the cost of our services. However, it’s important to check with your provider for specifics about your policy.
What happens if my paper prescription doesn’t arrive? What should I do?
If your prescription doesn’t arrive within two weeks, please submit another application as we'll need to resend the prescription. Unfortunately, you'll have to pay the fee again, as this is what pays the doctor and the postage. We aren't responsible ...