Support and Navigation Guide for Our Services

Support and Navigation Guide for Our Services

If you have questions about your journey, are experiencing any challenges navigating our services, or need assistance with Treatment Recommendation requests, we’re here to help! Here are the ways you can reach us for support and guidance:

1. 24/7 Free Chatbot Assistance

Our website’s Free Chatbot is available 24/7 to support you. Whether you need help with navigation, quick answers about our services, or guidance on requesting your Treatment Recommendation, you can reach out anytime.

  • Availability: 24/7

  • Response Time: Within 24 hours, Monday-Friday

2. Quick Chat Sessions

Our dedicated Wellbeing Advisors are ready to provide assistance, guide you on your next steps, and support your journey, you can reach out to them at a time convenient to you here. 

3. Health and Wellbeing Directory

For more specialised support, our Directory offers a range of session types to suit your needs. You can select a time that works best for you and connect with someone for personalised support on your journey. Find out more here.

Additional Support Options

If you’re looking for further support outside our platform, here are some helpful options:

  • Charities: Organisations like Mermaids, TransLucent and other support charities offer valuable resources, advice, and community support.

  • Local Healthcare Provider / GP: Your local GP can help with prescriptions and monitor your progress based on our Treatment Recommendations. Our tools are designed to empower both you and your provider with all the necessary information to help you achieve your wellness goals.

  • Private Healthcare Services: Many private services also offer specialised care and guidance, which can be an additional resource if needed. There are local clinics as well as other telehealth services which are available to you.

It’s always been about you…

No question is too small and no problem too big—many queries can be resolved in a Quick Chat or through a conversation with our Chatbot. You can also refer to our FAQs and Knowledge Base, which is an ever-growing resource created using questions of other members just like you.

Thank you for trusting us as part of your journey, and remember that we’re here to support you every step of the way.





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