My Surgery Referral Letter was refused. What should I do?
We understand your frustration and are here to help. It is important to clarify a few aspects of this situation:
When choosing a private clinic for your gender-affirming surgery, you are trusting both the clinic and our providers with this significant decision. Each clinic will have its own criteria for accepting a referral letter (and for determining patient eligibility for surgery), so it’s important to double-check all of their requirements.
For private services, a letter provided by our professionals should generally be accepted, as they are registered with their local professional associations and are WPATH members, which is the gold standard for transgender health.
However, there are situations beyond the control of GenderGP or our providers. If you encounter any difficulties, try to understand why your chosen clinic is not advancing with your surgery request. Contact the provider you had the session with directly and ask for their guidance; they are ready to assist you in the best possible way. Remember, it may sometimes be a matter of choosing another surgeon who can offer an even better experience and outcome. So, continue your research and let us know how we can assist you further.
As for refunds for the session, when booking a Surgery Referral session, ensure you provide all the necessary information the professional will need to assist you, including for writing your referral letter, if applicable. Please note that we cannot issue a refund once the session has been completed.