My session link hasn’t arrived. What do I do?
The session link is located inside your booking confirmation email. You'll need it to access your video consultation via Google Meet at the scheduled time.
If you don't see your booking confirmation email in your main inbox, please look in your Spam/Junk folder. Sometimes our emails can hide in there, so we recommend that you mark us as a "Safe Sender" in your email preferences to ensure we reach your main inbox right away.
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How do I book my Information Gathering Session (IGS)?
Simply book your IGS through the link, choose when you want to have your session, and who you'd like to have it with. It's a very straightforward process! You can choose to have your session with a doctor or a counselor to a psychotherapist or an ...
What if I don’t have capacity to consent?
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How is the Information Gathering Session (IGS) held and how long does it last?
Typically, our sessions are held by video link - though, if you wish, you can opt to have yours in person. You simply click on the link at the start time and your session provider will be there to meet you.The session is booked for the hour, but that ...
I need to contact my session provider, where can I find their contact details?
If you need to contact your session provider, you can reach out to them via email. Their email address can be found on the Google Meet booking email, which contains the link to join the call. Note: All providers on the Directory work independently ...