My prescription was not dispensed as the pharmacy couldn't verify the prescriber, but it was marked as dispensed. What should I do?
Unfortunately, once a prescription is marked as dispensed, it can’t be amended or reassigned to another pharmacy. This is to ensure safety in the dispensing process, preventing medication from being dispensed more than once.
In the event the pharmacy can’t verify the prescriber, you should provide them with the prescriber's credentials. This will allow you to receive your medication.
If that ship has already sailed and you've left the pharmacy, you can request a new prescription using the form in our Help Centre.