My prescription was not dispensed as the pharmacy couldn't verify the prescriber, but it was marked as dispensed. What should I do?
Unfortunately, once a prescription is marked as dispensed, it can’t be amended or reassigned to another pharmacy. This is to ensure safety in the dispensing process, preventing medication from being dispensed more than once.
In the event the pharmacy can’t verify the prescriber, you should provide them with the prescriber's credentials. This will allow you to receive your medication.
If that ship has already sailed and you've left the pharmacy, you can request a new prescription using the form in our Help Centre.
Related Articles
How do I change the pharmacy for my prescription with GenderGP?
Once we’ve referred you to a prescriber and you’ve received your prescription, you’re welcome to take your prescription to any pharmacy of your choice. If you wish to change the way you receive your subscription (i.e. paper or electronic), please ...
Where can I get my FreeRX electronic prescription dispensed?
As we provide our services to members across many parts of the world, the availability of pharmacies to dispense your medication will vary depending on your location. However, your FreeRX electronic prescription can often be dispensed from a range of ...
The pharmacy didn't dispense and I need another prescription. What should I do?
Occasionally, a pharmacist might only dispense medication if they are familiar with it. They also might not have the medication in stock or choose not to accept the prescription type you present them with for their own reasons. If you encounter this ...
Medication prices are too high, so I'd like to use another prescription at a different pharmacy. What should I do?
To request a new prescription, please submit a new Treatment Recommendation request. Ask for a referral to an independent prescriber and select either a Clynxx electronic prescription token or a paper prescription from the form. You can use these at ...
What if the pharmacy doesn’t have stock of my medication?
If your pharmacy doesn't have the medication in stock, we understand it can be frustrating, but unfortunately, we can't influence the pharmacy's stock control. Here’s what you can do: Check the country supply: Not all brands of medication are ...