My pharmacy refuses to dispense. What do I do?

My pharmacy refuses to dispense. What do I do?

Our independent EU prescribers issue a prescription that is legally valid in all UK and EU pharmacies. Your pharmacy is not allowed to refuse to dispense without a good reason.


If they do refuse, make sure you get their reasons in writing and ask for the details of their regulator. If you feel they have acted outside of their regulatory requirements, you should raise a complaint.