I need to contact my session provider, where can I find their contact details?
If you need to contact your session provider, you can reach out to them via email. Their email address can be found on the Google Meet booking email, which contains the link to join the call.
Note:
All providers on the Directory work independently and are in sessions during their working hours. Therefore, their email inboxes are unmonitored during these times and so there may be a delay in receiving a reply. If you need to speak to someone or resolve an issue sooner, you can book a Quick Chat session or contact GenderGP via Live Chat on our website.
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I have booked a session, how do I join?
As a GenderGP member, when you book a session, you will get two emails. The first email is from the provider's Google Calendar, inviting you to Google Meet. 2. The second email is from Zoho Bookings with the title "Your Session Booking Confirmation ...
I had an issue with my session/session provider. What should I do?
All providers on our Directory are hand-selected to ensure they bring you the best possible service. We carefully review their competency, understanding, knowledge, empathy, and qualifications to strive for the highest service standards. However, we ...
Instead of an Information Gathering Session (IGS), can I use a formal diagnosis from GenderGP/another provider?
Our systems are based on informed consent. The purpose of the IGS and Capacity to Consent sessions is to confirm that you meet the ICD-11 for a diagnosis of gender incongruence and that you have the capacity to give informed consent to medical ...
I couldn't complete my Injection Training Session. What should I do?
If you were unable to complete your Injection Training Session due to not yet having your medication or any other personal reason, you can book another session at your convenience. If you need to cancel for any reason, you can do so via your original ...
I don’t need or want counselling. Is it obligatory?
Counselling in the traditional sense of the word is not obligatory with GenderGP. However, sessions are available with our excellent team of therapists. Many people find them to be hugely beneficial. However, it's up to you to decide what ...