I made a payment, but you're unable to locate it in your records. What's going on?
We use the information you provide, including your email address, name, and home address, to conduct a search for your account in our payments database.
If the information you provide us as search criteria doesn't match the information you used during payment, we won't be able to find your account.
This process is necessary to ensure compliance with data privacy regulations and protect the confidentiality of your information.
Please make sure you provide us with the information identical to the information you provided during payment.
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Can I still access sessions if I am hearing impaired or unable to speak using a microphone?
At GenderGP, we are committed to making our services as accessible as possible. We’re fully equipped to accommodate members who are unable to use a microphone or are hearing impaired. We can utilise the CHAT or IN-CALL MESSAGING function to ...
How can I update my payment details, set up, or reinstate my GenderGP subscription?
We use Stripe to power our payments. You can manage your billing and view payments using your Stripe customer portal. Through the Stripe portal, you can manage your subscription, and cancel, update, or modify your payment information (i.e. card ...
How do I request my records for a new provider?
To get a copy of your Care Summary, latest Treatment Recommendation, or your assessment report, simply email us at data@gendergp.com. You should already have these documents in your inbox from when we first sent them, but we’re happy to provide your ...
What payment methods are accepted by GenderGP?
Our payments are powered by Stripe, so you can make a payment via all major credit and debit cards. You can also use Apple Pay and Google Pay on a mobile device. We politely remind you to please provide us with your payment email address (to which ...
Who do I contact if there's a problem with my pharmacy payment link?
For any issues related to pharmacy payment or prescription dispensing, please contact your pharmacy directly. You can find specific contact information for commonly-used pharmacies through our Pharmacy and Dispensing Queries page.