I'd like an electronic prescription token from Clynxx (not Smartway). What should I do?

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• I paid for a paper prescription. I'd like an electronic prescription token instead. What should I do?

  To request an alternative prescription format, please submit a new Treatment Recommendation request. Ask, again, for a referral to an independent prescriber and, this time, select the electronic token option. You will need to make payment for the ...

• My Clynxx electronic token was opened by the pharmacist. It shows as dispensed, but they didn't give me my medication. What should I do?

  Unfortunately, now that your electronic token has been opened, it's invalid. To get a new prescription, you'll need to submit another Treatment Recommendation request. You'll need to make payment within the form again, as this is what pays the ...

• What do I do if Smartway doesn't deliver to my location?

  If Smartway doesn't deliver to your location, you can opt for an electronic token, insteadand use it at a pharmacy of your choice. Alternatively, you can request a paper prescription and take that to a pharmacy near you.

• What is an electronic token and how does it work?

  An electronic token, delivered by email or SMS, contains your prescription information. You'll be given a Token ID (a unique ID) to give your chemist. They can download the prescription by confirming it's you with the details on the prescription. ...

• Can I print my FreeRX electronic prescription sent to me via Clynxx?

  No. Members shouldn't print or download their electronic prescription received in the email/text, as this will invalidate their prescription. You'll incur an extra charge when requesting a replacement. Electronic prescriptions can ONLY be opened and ...