I couldn't complete my Injection Training Session. What should I do?

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• How do I get my Injection Training Session?

  You can book your Injection Training Session when submitting your Treatment Recommendation request. The nurse will be in contact with you to arrange a convenient time for your appointment. If you have yet to book a session, you can schedule this at ...

• I was unable to inject my injection and need another. I don’t see why I should have to buy another. What should I do?

  We're sorry to hear about the difficulties you've experienced. Here are the steps you can take: If there was an issue with the medication dispensed: Please speak to the pharmacy that provided your medication. We are not liable for issues with ...

• My session link hasn’t arrived. What do I do?

  The session link is located inside your booking confirmation email. You'll need it to access your video consultation via Google Meet at the scheduled time. If you don't see your booking confirmation email in your main inbox, please look in your ...

• What if I don’t have capacity to consent?

  If the advisor conducting your Information Gathering Session (IGS) is concerned that you don’t fully understand the process and the effects of transitioning hormones, they may ask you to have another session with someone more senior. The aim is to ...

• What can I do to ensure complete menstrual suppression on testosterone?

  If your periods have not stopped after several months on testosterone, you may need to adjust your dose or consider other medication like puberty blockers. Full ovarian suppression is typically achieved with higher doses of testosterone or with ...