I couldn't complete my Injection Training Session. What should I do?
If you were unable to complete your Injection Training Session due to not yet having your medication or any other personal reason, you can book another session at your convenience.
If you need to cancel for any reason, you can do so via your original booking email 48 hours before the session and receive a refund. Please note we can only refund a session when you cancel 48 hours prior, as the provider has to be paid for their time.
We're here to help you reschedule and ensure you receive the training you need.
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How do I get my Injection Training Session?
You can book your Injection Training Session when submitting your Treatment Recommendation request. The nurse will be in contact with you to arrange a convenient time for your appointment. If you have yet to book a session, you can schedule this at ...
I was unable to inject my injection and need another. I don’t see why I should have to buy another. What should I do?
We're sorry to hear about the difficulties you've experienced. Here are the steps you can take: If there was an issue with the medication dispensed: Please speak to the pharmacy that provided your medication. We are not liable for issues with ...
My session link hasn’t arrived. What do I do?
The session link is located inside your booking confirmation email. You'll need it to access your video consultation via Google Meet at the scheduled time. If you don't see your booking confirmation email in your main inbox, please look in your ...
What if I don’t have capacity to consent?
If the advisor conducting your Information Gathering Session (IGS) is concerned that you don’t fully understand the process and the effects of transitioning hormones, they may ask you to have another session with someone more senior. The aim is to ...
How much does a counselling session cost?
The standard rate is £60 per session with GenderGP providers. If you're struggling to afford this, speak to our counsellors who may be able to work out an individual plan that fits within your budget.