How long will I have to wait to receive my paper prescription?
Typically, your paper prescription will arrive in the mail within two weeks. It takes us between one and three working days for us to process your request and up to 10 working days for delivery.
We strongly recommend that you submit any repeat prescription requests when you have a four-week supply remaining. This way, you'll have a buffer so that you don’t run out of medication between requests.
Related Articles
Where will you deliver my paper prescription?
By default, your paper prescription will be sent to the name and address provided in your account details. However, if you wish to have it delivered to an alternative address, please specify this information during your Prescription Request using the ...
For how long is my paper prescription valid?
If you have an existing paper prescription, you'll be able to use it until its expiry date. Paper prescriptions are valid for six months from the date of issue (except for testosterone prescriptions, which are valid for 28 days from the date of ...
How long does it take to process a prescription request?
Following submission of your Treatment Recommendation request, you can expect to receive your electronic prescription token or Smartway payment link the next working day (Monday through Friday except for public UK holidays). Before submitting, please ...
I paid for a paper prescription. I'd like an electronic prescription token instead. What should I do?
To request an alternative prescription format, please submit a new Treatment Recommendation request. Ask, again, for a referral to an independent prescriber and, this time, select the electronic token option. You will need to make payment for the ...
Can I get a paper prescription?
Yes, you can. However, it's best to check with your local pharmacy that they are comfortable in receiving private prescriptions from EU doctors for gender-related medication. Many pharmacies are anxious and ill-informed which can lead to embarrassing ...