How long does it take for a pharmacy to process my prescription?
Processing times may vary by pharmacy. Please check with your chosen pharmacy for their specific processing times.
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How long does it take to process a prescription request?
Following submission of your Treatment Recommendation request, you can expect to receive your electronic prescription token or Smartway payment link the next working day (Monday through Friday except for public UK holidays). Before submitting, please ...
How do I change the pharmacy for my prescription with GenderGP?
Once we’ve referred you to a prescriber and you’ve received your prescription, you’re welcome to take your prescription to any pharmacy of your choice. If you wish to change the way you receive your subscription (i.e. paper or electronic), please ...
How long does it take to get a Treatment Recommendation from GenderGP?
Technically, the Treatment Recommendation is generated immediately after you provide your information and preferences. However, you'll need to complete all required steps (i.e. the Information Gathering Session, paying your fees, and submitting any ...
My prescription was not dispensed as the pharmacy couldn't verify the prescriber, but it was marked as dispensed. What should I do?
Unfortunately, once a prescription is marked as dispensed, it can’t be amended or reassigned to another pharmacy. This is to ensure safety in the dispensing process, preventing medication from being dispensed more than once. In the event the pharmacy ...
My pharmacy is refusing to dispense my hormones because I am under 18. What should I do?
There is no legal age restriction on prescribing or dispensing hormones for gender-affirming care in the UK or many other countries. If your pharmacy is refusing to dispense your prescription, you have certain rights and options available: 1. Know ...