How does GenderGP use AI and why do you use it?
We use technology to give you a better and safer experience. Like all modern health technology companies, we embrace the accuracy and scalability of automation. Doing so ensures that you get the best out of us (including better Treatment Recommendations) and we can help more people with our services.
We are developing and improving our capabilities all the time. With the help of AI, we aim to achieve diagnostic excellence and help give recommendations to a larger number of trans people worldwide.
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Can I use GenderGP services from any country?
Yes, we provide services worldwide. However, depending on where you are, the process for getting your medication may vary due to local regulations.
What's the difference between GenderGP and the Directory?
GenderGP and the Directory are two separate entities. GenderGP provides a service that allows each member to use its algorithm to generate a personalised Treatment Recommendation for gender-affirming medical care, based on personal information, ...
How can I update my payment details, set up, or reinstate my GenderGP subscription?
We use Stripe to power our payments. You can manage your billing and view payments using your Stripe customer portal. Through the Stripe portal, you can manage your subscription, and cancel, update, or modify your payment information (i.e. card ...
How can I update my email address in my GenderGP account?
Your payment email address is your unique identifier with GenderGP. If you’d like to update the email you use for correspondence, you can do so easily by entering it on your next Treatment Recommendation request (for your Treatment Recommendation and ...
What is the process for updating my personal information on GenderGP?
Simply provide us with your most up-to-date personal information when submitting your next Treatment Recommendation request. However, please remember that your payment email address is your unique identifier with GenderGP. We ask that when you submit ...