How do I get my Injection Training Session?
You can book your Injection Training Session when submitting your Treatment Recommendation request. The nurse will be in contact with you to arrange a convenient time for your appointment.
If you have yet to book a session, you can schedule this at your convenience here.
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I couldn't complete my Injection Training Session. What should I do?
If you were unable to complete your Injection Training Session due to not yet having your medication or any other personal reason, you can book another session at your convenience. If you need to cancel for any reason, you can do so via your original ...
I was unable to inject my injection and need another. I don’t see why I should have to buy another. What should I do?
We're sorry to hear about the difficulties you've experienced. Here are the steps you can take: If there was an issue with the medication dispensed: Please speak to the pharmacy that provided your medication. We are not liable for issues with ...
How can I get injection supplies such as needles and a sharps bin?
We don't include injection supplies in your prescription, and they aren't shipped as standard by Smartway. If you require these alongside your Smartway prescription, you can request them directly from Smartway. If your GP prescribes for you, they'll ...
Where can I get a diagnosis of gender dysphoria?
While a GP can provide this, not many GPs feel that they have the necessary knowledge or training to "diagnose." Much more work is needed in this area. Other people who can help are local endocrinologists, GPs with a special interest or other gender ...
How is the Information Gathering Session (IGS) held and how long does it last?
Typically, our sessions are held by video link - though, if you wish, you can opt to have yours in person. You simply click on the link at the start time and your session provider will be there to meet you.The session is booked for the hour, but that ...