How do I cancel my GenderGP subscription?

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• How can I update my payment details, set up, or reinstate my GenderGP subscription?

  We use Stripe to power our payments. You can manage your billing and view payments using your Stripe customer portal. Through the Stripe portal, you can manage your subscription, and cancel, update, or modify your payment information (i.e. card ...

• What do I do if my GenderGP subscription is under my old name or email address?

  If the email attached to your payment method is now different than the one you used for your GenderGP account, we won't be able to locate you in our member database. Please update your subscription details through the Stripe portal to make sure ...

• What does the GenderGP monthly subscription include?

  Your monthly subscription fee gives you access to our algorithm, which you can use to create your personalised Treatment Recommendations on an ongoing basis. It also gives you access to a wealth of information about gender-affirming healthcare, ...

• I want a refund for my GenderGP subscription. What can I do?

  Unfortunately, once you've paid for and received access to our services, we won't be able to offer a refund. Our payments are powered by Stripe. You can view and manage your subscriptions and payment details via your Stripe customer portal. There, ...

• How do I access a recommendation from GenderGP?

  Fill in this form, and please note the following: If you have yet to have received a recommendation from GenderGP, or a prescription from one of our independent prescribers, please follow the enrollment route and choose ‘I am waiting to start…’ ...