What is an electronic token and how does it work?
An electronic token, delivered by email or SMS, contains your prescription information. You'll be given a Token ID (a unique ID) to give your chemist. They can download the prescription by confirming it's you with the details on the prescription.
Important Note: These tokens are single-use only. If you use it and the chemist doesn’t dispense for any reason, you can’t re-use it. Before they open your prescription, please make sure your chemist has a stock of the medication and that they're happy to dispense it to you.
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I paid for a paper prescription. I'd like an electronic prescription token instead. What should I do?
To request an alternative prescription format, please submit a new Treatment Recommendation request. Ask, again, for a referral to an independent prescriber and, this time, select the electronic token option. You will need to make payment for the ...
My Clynxx electronic token was opened by the pharmacist. It shows as dispensed, but they didn't give me my medication. What should I do?
Unfortunately, now that your electronic token has been opened, it's invalid. To get a new prescription, you'll need to submit another Treatment Recommendation request. You'll need to make payment within the form again, as this is what pays the ...
I'd like an electronic prescription token from Clynxx (not Smartway). What should I do?
If you don't want to use Smartway, simply don't engage with the link that Smartway sent you and your token will be created in Clynxx within 10 days.
Does online counselling work?
Emphatically, yes! Online counselling does work. Counselling is a commitment made by two people to be there at the same time each week. Video calling means all you need to do is log on. The fact that you're also surrounded by your own things, in the ...
What's an electronic FreeRX prescription and how do I use it?
An electronic prescription is a digital version of a paper prescription. Instead of a physical copy, the prescription is sent to you electronically for dispensing at your chosen pharmacy. This eliminates the need for paper prescriptions, reduces the ...