How can I update my email address in my GenderGP account?
Your payment email address is your unique identifier with GenderGP. If you’d like to update the email you use for correspondence, you can do so easily by entering it on your next Treatment Recommendation request (for your Treatment Recommendation and optional prescription referral).
However, if you’re providing us with a new correspondence email address, we ask that you STILL include your payment email address (where we send receipts) in the payment email field. This allows our system to reconcile your account and ensures we can locate paid fees and subscriptions.
Related Articles
What do I do if my GenderGP subscription is under my old name or email address?
If the email attached to your payment method is now different than the one you used for your GenderGP account, we won't be able to locate you in our member database. Please update your subscription details through the Stripe portal to make sure ...
How do I change the email address associated with my GenderGP account?
Your email address is also your username and unique identifier. Please don't lose access to your email or you may need to cancel your subscription and re-subscribe. Without your registered email address, we won't be able to identify you safely and in ...
How can I update my payment details, set up, or reinstate my GenderGP subscription?
We use Stripe to power our payments. You can manage your billing and view payments using your Stripe customer portal. Through the Stripe portal, you can manage your subscription, and cancel, update, or modify your payment information (i.e. card ...
How do I access a recommendation from GenderGP?
Fill in this form, and please note the following: If you have yet to have received a recommendation from GenderGP, or a prescription from one of our independent prescribers, please follow the enrollment route and choose ‘I am waiting to start…’ ...
What is the process for updating my personal information on GenderGP?
Simply provide us with your most up-to-date personal information when submitting your next Treatment Recommendation request. However, please remember that your payment email address is your unique identifier with GenderGP. We ask that when you submit ...