Can I learn more about the e-prescription service Clynxx?

• Related Articles

• Why can’t I use Clynxx if I’ve been prescribed two strengths of oestrogen patches (e.g., 150mcg or 250mcg)?

  Currently, if you have been prescribed two strengths of oestrogen patches, such as 150mcg or 250mcg, Clynxx is unable to process your prescription due to a difficulty with the electronic transfer of information. In this case, we recommend either ...

• I'd like an electronic prescription token from Clynxx (not Smartway). What should I do?

  If you don't want to use Smartway, simply don't engage with the link that Smartway sent you and your token will be created in Clynxx within 10 days.

• My pharmacist said they can’t dispense an electronic prescription for a Schedule 4 Controlled Drug (i.e. testosterone). What can I do?

  In the UK, prescriptions for Schedule 2, 3, and 4 Controlled Drugs can be dispensed using an electronic prescription. Testosterone is considered a Schedule 4 Controlled Drug. GenderGP and Clynxx follow all the regulations set out in Human Medicines ...

• Can another service refuse to give me treatment because I am registered with your service?

  No. Another service can't legally refuse to provide you treatment simply because you are registered with us. Healthcare providers are generally required to treat people impartially and without discrimination (i.e. based on where they're receiving ...

• Can I print my FreeRX electronic prescription sent to me via Clynxx?

  No. Members shouldn't print or download their electronic prescription received in the email/text, as this will invalidate their prescription. You'll incur an extra charge when requesting a replacement. Electronic prescriptions can ONLY be opened and ...