How can I contact GenderGP support for urgent issues?

How can I contact GenderGP support for urgent issues?

Our advisors are on hand at your convenience in Quick Chat sessions to discuss issues, answer questions, and provide support throughout your journey. 


You can also find helpful information via our Knowledge Base and FAQs, which are available 24/7.

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    • What ages do counselling providers support?

      Everyone! We all need support at different stages in our lives. This is no different if you're questioning your gender. Age should never be a barrier to accessing counselling, so at GenderGP, we help people of all ages.
    • I need to contact my session provider, where can I find their contact details?

      If you need to contact your session provider, you can reach out to them via email. Their email address can be found on the Google Meet booking email, which contains the link to join the call. Note: All providers on the Directory work independently ...
    • Who do I contact if there's a problem with my pharmacy payment link?

      For any issues related to pharmacy payment or prescription dispensing, please contact your pharmacy directly. You can find specific contact information for commonly-used pharmacies through our Pharmacy and Dispensing Queries page.
    • What is different about GenderGP's counselling providers?

      While some counsellors may claim to be experienced in helping with feelings surrounding gender, many are very new to this area. All of the counsellors we work with are qualified and registered with the BACP or the equivalent, and work to the highest ...
    • Is there a minimum or maximum age to join GenderGP?

      GenderGP offers support for all age groups including children, young people, and adults of all ages. Please bear in mind, however, that children won't require any potential medical treatment until the onset of puberty (Tanner, Stage 2). Before then, ...